Who we are
Our website address is: https://traumacounsellingcentre.com.au/
What personal data we collect and why we collect it
There is one contact form on this site where you can enter your name, email address and a message content. Please do not include confidential or private information regarding your situation in this form.
When you submit a form we will receive an email with your name and email address in it and we will use these only to contact you about your enquiry and to provide services to you. Your name and email address are NOT stored in our web site database.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We share your data with Google Analytics as described above. Your appointment data is stored on Acuity and Google calendar. We also send online purchase requests to Stripe for credit card payment. Data may be stored on servers locally or internationally with these services. We will not share your data with other third parties except where required to provide the services to you that you request.
Overseas recipients we are likely to share your details with
We may need to share some of your information with organisations outside Australia. For example, in the course of our accounting and marketing activities We will generally need to share your details with our accounts, payment, marketing and tracking software providers who are located in the USA. We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it is not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed. Overseas organisations may be required to disclose information We share with them under a foreign law. In those instances, We will not be responsible for that disclosure.
How long we retain your data
We do not retain your data in the web site database. We retain your data sent via email unless you request its deletion.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
Your emails are stored at GMail; your appointment data is stored in Acuity and Google Calendar. Please see their respective privacy, security and data management policies.
What data breach procedures we have in place
If there is a data breach affecting your data we will inform you as soon as practicable and take steps to rectify the issue. Our compliance officer can be reached at: [email protected]
If you wish to complain about a breach of the Australian Privacy Principles, or a registered APP code (if any) that binds us, and how we will deal with such a complaint
If an individual feels that we have breached our obligations in the handling, use or disclosure of their personal information, they may raise a complaint. We encourage individuals to discuss the situation with one of our representatives in the first instance, before making a complaint. The complaints handling process is as follows: The individual should make the complaint including as much detail about the issue as possible, by emailing [email protected].
We will investigate the circumstances included in the complaint and respond to the individual as soon as possible (and within 30 calendar days) regarding Our findings and actions following this investigation. After considering this response, if the individual is still not satisfied they make escalate their complaint directly to the Information Commissioner for investigation: Office of the Australian Information Commissioner www.oaic.gov.au Phone: 1300 363 992
When investigating a complaint, the OAIC will initially attempt to conciliate the complaint, before considering the exercise of other complaint resolution powers.